Capture care notes,requests and feedback.
Most records in care and community work have rules about what complete looks like. Conpago captures them all, from care notes to maintenance requests, with the fields you set. Every record arrives complete, incomplete records stay visible, and structured reporting helps you confidently comply with your regulations.
Records your whole team can rely on
Shift note · House 4
All required fields, done.
Complete capture, visible gaps
Get complete records first time, without the chasing
Every record arrives complete the first time, and the people accountable can see at a glance what's outstanding and where. Required fields do the enforcing quietly, so nobody chases missing details and the same questions get asked on every shift, at every site.
Structured Capture, every time.
Records that help your business comply. Structured data eases the stress of regulation, and gives you the visibility to catch things before they fall through the cracks.
Care Note
DisabilityShift and progress notes written on the worker's phone in the structure that you set.
Feedback
RetirementCompliments and complaints from members and families. Log once and track through to completion.
Incident Report
Support at HomeComplete at the point of capture, timestamped and attributed, ready for the regulator's deadline.
Request
ResidentialRequests of any type, lodged from any surface and triaged the moment they land.
Under 2
interruptions a day for request and maintenance updates, down from about 15
Seconds
to log a simple job, down from ten minutes of admin
3+ weeks
of staff admin saved across 1,500 requests
Reportable incidents filed in two days, not five
Conscious Care Group runs 24/7 disability support across multiple homes, with 237 support workers writing shift notes, travel logs and incident reports on their phones. When an incident is reportable, registered NDIS providers owe the NDIS Quality and Safeguards Commission a detailed report within five business days, and it used to take every one of them: the detail was scattered across Google Drive documents. Now the record is complete as the incident is logged, and the report goes in with three days to spare.
“Our compliance officer loves it. She said it used to take her a week. Now it takes her two days.”
Paris Hammond
HR Manager, Conscious Care Group
How you'll use capture, day to day
Three apps for the people putting records in. One dashboard for keeping them complete, followed up and reported on.
Members lodge it themselves.
The people you support raise requests and feedback from their own device, with a photo attached and every field your form asks for. It lands already structured and triaged, and they watch progress instead of ringing the office to ask.
Capture at scale, without the drift
One community or many programs across business units: every record is captured to the same standard, and reports up to one place.
One standard everywhere
The fields you set apply to every capture, in every program, property or business unit. When the standard changes, you change it once and every team is on the new form.
The whole operation in view
Every capture lands in one queue, whatever surface it came from. Leaders see what's open, what's incomplete and what needs follow-up across the whole organisation at once.
Reports that roll up
Because every record is structured the same way, a service, region or whole-of-organisation report comes from the same records. Nobody consolidates spreadsheets at the end of the month.
See it capture your hardest record.
However complex the record, bring it to a demo and we'll show you it running in Conpago: the fields, the capture and the report at the end.
Book a DemoYes. You choose the fields for each type of record, mark the ones that are required and use dropdowns where free text would drift. A record can't be submitted until it's complete, which is what keeps notes consistent across sites and shifts.
Yes. Staff use the Conpago app on the phone already in their pocket, so notes, photos and job updates are captured where the work happens. Conscious Care Group has 237 support workers writing shift notes this way across multiple homes, 24/7.
Every capture is timestamped, attributed and kept, so the record of what was asked, what was done and who did it builds itself. When a reviewer asks, you filter and export the evidence instead of reconstructing it. Conpago is also ISO 27001 certified, Australian owned and hosted onshore.
Yes, through Conpago Alloy. The Village Retirement Group raises maintenance requests in Conpago, they flow into their asset management platform, and the status comes back to the resident in Conpago automatically. Nobody retypes anything.
Logging a simple job takes seconds, and required fields mean there's nothing to remember. One head gardener trained his second in charge and he picked it up almost immediately. Onboarding runs with our team on site, one on one where it's needed.
Built on a foundation you can trust.
Enterprise ready: Conpago is ISO 27001 certified and Australian owned, with every record held in AU data centres. Security is audited annually, not assumed.
ISO 27001 Certified
Externally audited information-security management. Controls reviewed annually.
Data Sovereignty
Australian owned and Australian based. All data held in AU data centres and covered by the Privacy Act 1988.
ISO/IEC 42001 (AI)
Certification planned for 2026. AI governance held to the same external standard as our security.