Every Community in One Queue, Every Resident Informed
Conpago gives lifestyle community operators one place to run maintenance requests, notices and bookings, and gives residents an app they actually use.
100%
customer retention since day one
3.5 days
Average request turnaround at Gannon Lifestyle Communities, down from 10 days.
2,600+
requests through Conpago at Gannon Lifestyle Communities, as at September 2026.
60%
of Gannon residents on board within 30 hours of launch, March 2026.
What Conpago Does for a Lifestyle Community Operator
Conpago is a platform for the operators of lifestyle communities, including land lease communities. It gives residents an app to raise requests and follow progress, gives community officers and maintenance teams a mobile app to action them, and gives managers one dashboard across every community. All three read one shared record, so a request is entered once and nobody has to chase it.
Your CRM, finance and asset systems stay the source of truth. Conpago runs the day-to-day work around them.
Built for How a Community Actually Runs
Four things operators get, each with a customer result behind it.
Residents Use It
Large type, high contrast, short paths to everything. At BlueCare Fraser Shores 1, half of households were on the app within 48 hours.
Fewer Calls
Residents see where a request is up to, so they stop ringing and queuing. Elements Retirement Living reports fewer office walk-ins.
One Shared Record
Residents, maintenance teams and managers share one record, and families see what the resident consents to share. At Gannon, residents track each job to done.
One Inbox
Requests from every community land in one triaged queue. Gannon reports across all four of its communities from one dashboard.
Four Workflows That Run a Community
Built in Workflow Studio with our team around your process, then adjusted by your own staff. Every step is timestamped and on the record.
Maintenance and Service Requests
RequestsA resident raises it in the app with a photo. The maintenance team works from the same record, and the resident sees each update to done.
Enquiry to Move-In
EnquiriesFollow an enquiry from first contact to move-in, with every stage on the record.
Complaints and Feedback
FeedbackLog it once, track it to completion, and keep a recorded history of every step.
Exit and Refurbishment
LifecycleTake a home from exit through refurbishment to resale in one tracked workflow.
Running retirement villages or aged care too? See Conpago for retirement living and Conpago for aged care.
Gannon Cut Request Turnaround From 10 Days to 3.5
Gannon Lifestyle Communities runs four communities in New South Wales and South Australia. Residents used to fill in a paper form at the front desk, and admin staff keyed requests into Salesforce in batches. Since March 2026, residents raise requests in the Conpago App and the maintenance team works from the same record. Salesforce still runs Gannon's sales. Average turnaround is 3.5 days, down from 10.
“Now we see reduced turnaround times, more items being reported and actioned and satisfied residents and staff using Conpago.”
Ryan Hodge
Chief Operating Officer, Gannon Lifestyle Communities
01
Will residents use it?
Yes. The App is built for residents in their 70s and over, with large type, high contrast and short paths. We run launch sessions in person at each community. At Gannon, 60% of residents were on board within 30 hours.
02
Do we have to replace our CRM or finance system?
No. Gannon kept Salesforce for sales and moved service requests to Conpago. Connection details are in the questions below.
03
What does it cost?
Pricing comes as a proposal shaped to your sector and size, and you pay only for the products you switch on. A proposal follows a demo.
A Normal Day, From Three Seats
One record, three seats at it.
The Resident
Raises the leaking tap with a photo, then watches it move. Reads the water notice and says yes to bowls morning without ringing the office.
The Community Officer
Sees the job, calls the resident from the app, books it and closes it with a photo from the phone. Nothing is keyed in twice.
The Community Manager
Opens one queue across every community. What is open, what is overdue and what went out this week, without asking anyone to prepare it.
Your Systems Stay the Source of Truth
Conpago Alloy connects Conpago to the systems you already run, with information flowing both ways.
Asset and Maintenance
Urbanise. A request raised in Conpago becomes a work order in your asset platform, and the completion flows back. The Village Retirement Group runs this with Urbanise.
CRM and Finance
Salesforce and Dynamics 365. People and records stay current on both sides, with each change on the audit trail.
Care and Home Services
AlayaCare and TurnPoint. Where a care or home services system has to stay, Conpago connects alongside it with least-privilege access.
Secure Sign-In, Role-Based Access, Onshore in Australia
Certified
UnderwaySingle Sign-On
Sign in with your organisation's existing identity provider.
Role-Based Access
Head office, community managers, staff and residents each see the slice their role allows.
Onshore Hosting
ISO 27001 certified since July 2024, externally audited, with production data hosted onshore in Australia and covered by the Privacy Act 1988.
We come to you.
On-site, in your community, with your staff. Live in four steps.
Discovery
We map how your community runs today, request by request, before we configure anything.
Pilot
One community goes first, so staff and residents see results before the wider rollout.
Rollout
In-person launch sessions with residents and staff at each community, then a staged rollout across the rest.
Advanced
Once the basics run, add workflows, integrations and reporting at your pace.
A resident raises a request in an app, with a photo, and it lands in a shared queue for the maintenance team. In Conpago the team works from the same record, assigns the job and updates its status, and the resident follows each update to completion instead of phoning the front desk.
Yes, when the app is built for them. Conpago uses large type, high contrast and short paths to everything, and Conpago staff run launch sessions in person. At Gannon Lifestyle Communities, 60% of residents were on board within 30 hours of launch in March 2026, as reported by Gannon.
Yes. Conpago Alloy is a managed integration layer that syncs records both ways with the CRM, finance, asset and care systems an operator already runs, so nothing is re-keyed and each change is on the audit trail. Your existing systems stay the source of truth, and custom connectors are scoped for each customer.
It depends on how many communities and workflows you start with. Conpago begins with discovery, runs a pilot in one community, then launches in person across the rest. At BlueCare Fraser Shores 1 the system was running within 24 hours of signup, and Gannon launched at all four communities in March 2026 after a one-community pilot.
Yes. Conpago records who did what, to which item and when, so every request and update has a recorded history. Managers can open or export that history from the Conpago Dashboard instead of reconstructing it from emails, and the platform is ISO 27001 certified, with controls externally audited each year.
Bring Your Messiest Community Process
Bring the request, enquiry or complaint your team dreads, and we will show it running in Conpago.
Book a DemoSee how Workflow Studio builds a processWhat our partners say
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
Built on a foundation you can trust.
Enterprise ready: Conpago is ISO 27001 certified and Australian owned, with every record held in AU data centres. Security is audited annually, not assumed.
ISO 27001 Certified
Externally audited information-security management. Controls reviewed annually.
Data Sovereignty
Australian owned and Australian based. All data held in AU data centres and covered by the Privacy Act 1988.
ISO 42001 (AI)
Certification underway. AI governance held to the same external standard as our security.