One Record for Clients, Families and Support Workers
Conpago connects clients, families and support workers on one shared record, alongside the rostering and care systems you already run. Fewer status calls, cleaner handovers, and a record you can stand behind.
100%
customer retention since day one
237
support workers write shift notes, travel logs and incident reports on their phones at Conscious Care Group.
2 days
to file a reportable incident at Conscious Care Group, down from five.
10,000+
people on the Conpago platform across Australian communities, with zero customers lost in eight years.
What Conpago Does for a Home Care Provider
Conpago is the communication and records layer around a home care provider's rostering, billing and care systems. Clients and families use the Conpago App, support workers capture notes, incidents and photos on their phones, and coordinators run every request from one dashboard. Conpago is not a rostering, billing, claims or clinical record system.
Your rostering, billing and care systems stay the source of truth. Conpago connects to them through Conpago Alloy and runs the communication and records around them.
Fewer Calls, Cleaner Handovers, a Record You Can Stand Behind
What clients, families, support workers and coordinators each get.
Confidence
Families follow requests and updates in the app, so the office stops taking status calls. Clients choose what family can see.
Clarity
Shift notes, follow-ups and task lists sit in one record, so the next support worker knows where things are up to.
Duty of Care
Every capture is timestamped, attributed and kept. When a reviewer asks, you filter and export the evidence instead of rebuilding it.
Operations
Requests from every service land in one inbox, so coordinators see what is open or incomplete across the whole organisation.
The Workflows That Keep Home Care Moving
Built in Workflow Studio with our team around your process, then adjusted by your own staff. Every step is timestamped and on the record.
Service Requests and Changes
ClientsA client or family member asks to change a visit or add a service. It lands triaged in one inbox, and they watch the status move.
Referral and Intake
ReferralsCapture enquiries and referrals with required fields, then move each through the stages you set in Workflow Studio, with reminders and a history on every item.
Incidents, Complaints and Feedback
ComplianceLog once at the point of capture, timestamped and attributed. Incomplete records stay visible until they are complete.
Notices and Broadcasts
CommunicationSend a schedule change or notice once to the right clients, groups or staff, and keep a clear history of what was shared and when.
Running villages or aged care too? See Conpago for retirement living and Conpago for aged care.
237 Support Workers, Incidents Filed in Two Days
Conscious Care Group runs 24/7 disability support across multiple homes. Its 237 support workers write shift notes, travel logs and incident reports on their phones. Incident detail used to be scattered across Google Drive documents, and a reportable incident took five days to file. The record is now complete as the incident is logged, and the report goes in with three days to spare.
“It's freed up a lot of time for our support workers to actually focus more on supporting our participants.”
Paris Hammond
HR Manager, Conscious Care Group
01
Will older clients and families use it?
The App is designed for people 70 and over, with large type, high contrast and short paths. At BlueCare Fraser Shores 1, a retirement village, 50 per cent of households were using it within 48 hours, later 60 to 70 per cent.
02
Do we have to replace our rostering or care system?
No. Your systems stay the source of truth. Conpago connects through Alloy and runs the communication and records around them.
03
What does it cost?
Pricing is a proposal shaped to your sector and size, and you pay only for the products you switch on. See how pricing works, then book a demo.
Day to Day, Everyone Works From the Same Record
Three people, one record. Here is what each sees.
The Client and Family
Asks to move a visit, then watches it move. Reads the coordinator’s reply and decides what family can see, all without phoning the office.
The Support Worker
Writes the shift note before the next visit, files the incident with a photo and timestamp, and hands the follow-up to whoever is on next.
The Care Coordinator
Opens one inbox across every service. What is open, what is incomplete and what was filed this week, with the evidence ready to export when a reviewer asks.
Your Systems Stay the Source of Truth
Conpago Alloy keeps the record in step with the systems you already run, in both directions, with every change on the audit trail.
Care and Rostering Platforms
Pre-built connectors cover AlayaCare and TurnPoint. Where another platform has to stay, we scope a connector alongside it with least-privilege access.
CRM
Salesforce and Dynamics 365 connect through Alloy. A person updated in your CRM is current in Conpago, with the change on the audit trail.
Finance and Property
Property systems such as Urbanise and finance tools connect through Alloy, or as custom connectors scoped for you.
Security Your IT Team Can Check
Certified
UnderwaySingle Sign-On
Sign in through your organisation's existing identity provider.
Role-Based Access
Each team sees and does what its role allows.
Onshore Hosting
ISO 27001 certified since July 2024, externally audited, with production data hosted onshore in Australia and covered by the Privacy Act 1988.
We come to you.
On-site, with your service. Live in four steps.
Discovery
We map your intake, request and handover processes before we configure anything.
Pilot
One service goes live first, launched in person, with sessions for clients and families.
Rollout
We stage the rest of your portfolio, with online and on-site staff training from an Australian-based team.
Advanced
Extend workflows, Alloy integrations and reporting once the basics run.
Questions Operators Ask About Home Care
Straight answers, and a person if you'd rather ask one.
Support at Home replaced the Home Care Packages Program on 1 November 2025. Registered providers must report serious incidents to the Aged Care Quality and Safety Commission. Conpago gives your team one place to capture incidents, complaints and feedback with a timestamped record. It supports your processes and does not certify compliance. The Commonwealth Home Support Program continues until it transitions to Support at Home, no earlier than 1 July 2027. Last verified October 2026 against the Department of Health, Disability and Ageing and the Aged Care Quality and Safety Commission.
Families use the Conpago client and family app, with the client's consent, to follow requests, schedule changes and updates without phoning the office. Providers can send direct, group or broadcast messages, and everything shared is kept in a clear communication history. The client stays in charge of what family members can see.
Yes. Conpago Alloy is a managed integration layer with two-way sync to care, CRM, finance and property systems. Pre-built connectors cover AlayaCare, TurnPoint, Salesforce, Dynamics 365 and Urbanise. Your existing systems stay the source of truth. If your rostering platform is not on that list, we scope a connector with you.
Rollout runs in four steps. Discovery, Pilot, Rollout and Advanced. We map your processes first, launch with one pilot service, then stage the rest across your portfolio, with in-person launch and staff training from an Australian-based team. Timelines depend on how many services and integrations you have, and we scope them in a demo.
Yes. Every record in Conpago is timestamped, attributed and kept, so you can filter and export the evidence of what was asked, done and by whom. Conpago has been ISO 27001 certified since July 2024, hosts data onshore in Australia, supports single sign-on through your existing identity provider, and gives each team role-based access.
Bring Us Your Hardest Handover
Bring a real client request, shift note or incident, and we will show it running in Conpago, from the App to the Dashboard.
Book a DemoSee how Workflow Studio sets it upWhat our partners say
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
Built on a foundation you can trust.
Enterprise ready: Conpago is ISO 27001 certified and Australian owned, with every record held in AU data centres. Security is audited annually, not assumed.
ISO 27001 Certified
Externally audited information-security management. Controls reviewed annually.
Data Sovereignty
Australian owned and Australian based. All data held in AU data centres and covered by the Privacy Act 1988.
ISO 42001 (AI)
Certification underway. AI governance held to the same external standard as our security.