Every Village in One View, Every Resident in the Loop
Retirement village software for operators. Residents, families and staff share one record for maintenance, messages, bookings and enquiries, and your dashboard shows every village at once.
100%
customer retention since day one
3.5 days
Average request turnaround at Gannon, down from 10 days. 2,600+ requests as at Sept 2026.
50%
of households at BlueCare Fraser Shores 1 on the app within 48 hours, later 60 to 70%.
1 or 2
resident interruptions a day for the BlueCare Fraser Shores 1 head gardener, down from about 15.
What Conpago Does for a Retirement Village Operator
Conpago is retirement village management software for Australian operators. Residents and families use an app to raise maintenance requests, book events and follow progress. Village staff capture jobs, notes and photos on their phones. Managers see every request and workflow across all their villages in one dashboard. Enquiries, waitlists, contracts and move-ins run as workflows on the same shared record. Conpago connects to your CRM, asset and finance systems through Conpago Alloy rather than replacing them.
Your finance, CRM and asset systems stay the source of truth for their own data. Conpago runs the work around them: the requests, messages and handovers that now live in spreadsheets, email and the front desk.
Why Village Teams Choose Conpago
Four things operators get, each with a customer result behind it.
Residents Actually Use It
At BlueCare Fraser Shores 1, 50% of households were on the app within 48 hours, later 60 to 70%. Gannon reached 60% of residents within 30 hours of launch, March 2026.
Fewer Calls and Walk-Ins
Interruptions for the BlueCare Fraser Shores 1 head gardener fell from about 15 a day to one or two. One broadcast replaces a morning of outage calls.
One Record for Everyone
Staff, residents and families share one record, so a job raised on a phone is the job the maintenance team works. No re-keying, no second copy.
One Inbox for Every Village
Requests, complaints and workflow items from every village land in one inbox, triaged by priority, with exportable reports for the board and the auditor.
Workflows Retirement Villages Already Run
Built in Workflow Studio with our team around your process, then adjusted by your own staff. Every step is timestamped and on the record.
Maintenance and Gardening
ResidentsA resident logs it with a photo, the office accepts it, the team works from the same record and the resident sees every status change.
Enquiry to Move-In
SalesEvery enquiry lands in one pipeline, follow-ups schedule themselves and the steps from offer and contract to move-in are tracked.
Complaints and Feedback
ComplianceLodged by a resident or family member and moved through timed stages, with every step attributed and the full history ready for review.
Exit and Refurbishment
LifecycleRun a unit exit through refurbishment and resale in the same stages at every village, so head office sees where each unit stands.
Running lifestyle communities or aged care too? See Conpago for lifestyle communities and Conpago for aged care.
BlueCare: Eight Villages, Onboarded in Person
BlueCare started with a pilot at Fraser Shores 1, then ran phase one across five villages. BlueCare then came back to add three more: Azure Blue Carina, Tangara and Azure Blue Redcliffe. Conpago went to each village in person, trained the village team first, then onboarded residents alongside staff. As of October 2026, eight BlueCare villages run on Conpago, with 1,225 verified resident accounts across them and growing.
“The onboarding session was very informative and very easy. People said you sat down, targeted those who might struggle, and by the time they left they felt confident.”
Chris Holt
Resident Association President, BlueCare Fraser Shores 1
01
Will our residents really use it?
At BlueCare Fraser Shores 1, 50% of households were on within 48 hours, later 60 to 70%. Gannon reached 60% of residents within 30 hours of launch, March 2026. Both launches were in person. At Fraser Shores 1 the team sat with residents one on one.
02
Do we have to replace our CRM or finance system?
No. Your existing systems stay the source of truth and Conpago Alloy syncs both ways. The connector list is in the questions below.
03
What does it cost?
Pricing is a proposal shaped to your size and the products you switch on, not a rate card. Book a demo, tell us how your villages run, and we will put a concrete proposal in front of you.
How Village Teams Use Conpago, Day to Day
One record, three seats at it.
The Resident
Raises the leaking tap with a photo before dinner, watches it move to in process, and reads village notices without ringing the office.
The Maintenance Officer
Sees the job, calls the resident from the app, books it and closes it with a photo from the phone. The paper book is no longer needed.
The Village Manager
Opens one queue across every village: what is open, what is overdue, what is stalled. Exports the report for the board without asking anyone to prepare it.
Your Systems Stay the Source of Truth
Conpago Alloy connects Conpago to the CRM, asset, care and finance systems you already run, with two-way sync.
Asset and Maintenance
Urbanise. A request raised in Conpago becomes a work order in your asset platform and the completion flows back.
CRM and Finance
Salesforce and Dynamics 365, so a resident, family contact or enquiry is entered once and stays current on both sides.
Care and Home Services
AlayaCare and TurnPoint, for villages that also run care. Custom connectors are scoped for each customer.
Built for the Questions Your IT Team Will Ask
Certified
UnderwaySingle Sign-On
Staff sign in through your organisation's existing identity provider.
Role-Based Access
Each team sees what its role allows, village by village.
Onshore Hosting
ISO 27001 certified since July 2024, with data held onshore in Australia and covered by the Privacy Act 1988.
We come to you.
On-site, with your village team and residents. Live in four steps.
Discovery
Conpago maps your current process with your team before anything is configured.
Pilot
One pilot village goes live first, so your team sees it working before the wider rollout.
Rollout
Staged rollout across your portfolio, with an in-person launch at each village.
Advanced
Your team adjusts workflows and adds integrations, backed by online and on-site training and an Australian-based support team.
Residents raise a request in the app with a photo, and it lands in the Conpago Dashboard already triaged. The maintenance team works from the same record and the resident sees each status change. Gannon Lifestyle Communities has had more than 2,600 requests through Conpago (as at September 2026), with average turnaround of 3.5 days, down from 10. At BlueCare Fraser Shores 1, the paper maintenance book was removed entirely.
Yes, when the app is built for them and launched in person. Conpago uses large type, high contrast and short paths. Residents without a smartphone still receive broadcasts by SMS and email.
Yes. Conpago Alloy is a managed integration layer with two-way sync, and your existing systems stay the source of truth. Pre-built connectors cover Salesforce, Dynamics 365, Urbanise, AlayaCare and TurnPoint, with custom connectors scoped for each customer. At The Village Retirement Group, a request raised in Conpago becomes a work order in Urbanise, and the completion flows back.
Conpago starts with a pilot village, then rolls out in stages. At BlueCare Fraser Shores, the system was running within 24 hours of signup, and BlueCare now has 8 villages on Conpago (as at October 2026). The Conpago team onboards each village in person, training the village team first, then onboarding residents alongside them. Workflows are configured in Workflow Studio without a development project.
Conpago puts a recorded history on every request, complaint and workflow item: who created it, who changed it and when. Complaints run through timed stages, and reports export by village for the board or an auditor. Operators stay responsible for their legal obligations. Conpago is ISO 27001 certified (since July 2024) and holds data onshore in Australia.
Bring Your Messiest Village Process
Bring the maintenance book, the enquiry spreadsheet or the complaint form. We will show it running in Conpago, from a resident's phone to your dashboard.
Book a DemoSee how workflows are builtWhat our partners say
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Village Manager, Fraser Shores 1
BlueCare
When Conpago came on it streamlined it straight away. We can do much more and split the team.
Head Gardener, Fraser Shores 2
BlueCare
Conpago enhances that community feel and being part of the community where they live. Retirement is all about fun and not about the other stuff.
Village Manager, The Village Coorparoo
The Village Retirement Group
Conpago has freed up so much of our time. We’ve already seen a reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople.
Group Manager
Elements Retirement Living
It’s freed up a lot of time for our support workers to actually focus more on supporting our participants.
HR Manager
Conscious Care Group
The word I keep on using is efficiency and responsiveness. It gives us more time and ability to spend on the residents’ experience.
General Manager of Operations
The Village Retirement Group
The guys were really good, really listened and answered our questions with patience and respect.
Resident
Gannon Lifestyle Communities
Built on a foundation you can trust.
Enterprise ready: Conpago is ISO 27001 certified and Australian owned, with every record held in AU data centres. Security is audited annually, not assumed.
ISO 27001 Certified
Externally audited information-security management. Controls reviewed annually.
Data Sovereignty
Australian owned and Australian based. All data held in AU data centres and covered by the Privacy Act 1988.
ISO 42001 (AI)
Certification underway. AI governance held to the same external standard as our security.